Community participation policy and
controls

Community Participation Policy and Controls:

1. Electronic participation means the user interacting with the bank’s questionnaires or submitting a proposal, idea, or creative initiative with the aim of participating with the bank To develop the services and products provided by the bank.

2. The bank is keen to supervise and review all contributions before publication in order to ensure compliance with the country’s laws in this regard and to raise the levels of dialogue to achieve the required goals.

3. The bank reserves the right Not to publish or delete posts that it deems to be in conflict with its policies or the laws in force in the Kingdom of Saudi Arabia, without being obligated to do so. Under no circumstances can the bank or its employees be legally responsible for the consequences of publishing comments or observations through its means. Electronic participation for electronic participation.

4. Interacting with electronic participation tools does not constitute acceptance of opinions or proposals or initiating their implementation by the Bank. Rather, the Bank analyzes the contributions and studies their applicability and feasibility of implementation.

5. The Development Bank maintains Social Social Security has its moral and legal right to deal with the contributions contained on the electronic participation page, and to register the idea or proposal and transform it, produce it, or reshape it in accordance with the bank’s business strategies.

< strong>Conditions and controls for electronic participation:

1. Participation must adhere to laws and regulations.

2. Participation must be written in Arabic in a clear and purposeful manner.

3. Do not participate more than once for each user on the same topic.

4. Completely refrain from writing any offensive statements.

5. Do not publish personal data such as names, contact information, and addresses.

Electronic participation procedures:

1. Offering the consultation: Preparing the content of the consultation based on the areas of development and improvement previously made. Business departments in the bank.

2. Publishing the consultation: Publishing the content of the consultation on the bank’s website and social media, specifying the times when the consultation will be available.

3. Closing the consultation: Limiting and collecting contributions.

4. Consultation analysis:Study and analysis of the results of the consultation by the General Department of Partnerships and Marketing team.

5. Publishing the results of the consultation : Publishing the results of the analysis on the bank’s website and social media.

6. Archiving: Listing all previous consultations with their results.

Target group:

• Bank customers, community members, partners from charitable organizations and government agencies.

The department concerned with supervising electronic participation and consultations in public participation in developing the bank’s products and services is the Customer Experience Department.