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Customer Charter

The Social Development Bank portal represents an important interaction and communication channel with the audience who benefit from it and the information and services it provides. The Social Development Bank seeks to create A strong relationship between it and its audience is based on standards for promoting, strengthening and developing this relationship to achieve benefit for both parties. This User Charter contains, on the one hand, the portal’s obligations towards its visitors, and the responsibilities of these visitors towards the portal, on the other hand.

1. Commitments of the Social Development Bank

Based on the vision and mission of the Social Development Bank, and in an effort to achieve the objectives of its electronic portal, we seek to provide the best possible services to the users of this portal, whether citizens or residents, whether individuals or organizations, and this The charter defines the most important obligations of the portal, which revolve around:

‌a. Help and Support:

The portal includes a section to help and support the audience of beneficiaries. This section provides everything the visitor to the Social Development Bank portal needs in terms of assistance, taking into account that it suits the largest possible number of visitors, and for this reason content has been provided. Reading and media materials in various formats, in addition to detailed information and links to some forms of assistance such as: frequently asked questions, ease of use, smartphone applications...etc.

B. Privacy and confidentiality of information:

The Social Development Bank and Portal place the confidentiality of its users’ and visitors’ information at the top of the list of priorities, and the portal’s management makes every effort to provide high-quality services to all beneficiaries through the privacy and confidentiality of information document.

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‌c. Providing mechanisms for communication and participation:

The portal administration is committed to interacting and responding to inquiries received through the Contact Us page.

2. Electronic service standards

The time it takes for the home page and all other pages to be ready for use does not exceed a maximum of 4 seconds

Time taken For the main page of the portal, its readiness for use ranges on average from 2 to 4 seconds

The readiness rate is 99.95%

Since the Social Development Bank website is committed to providing the best possible services to its customers, there are a number of responsibilities that these customers bear to ensure that the benefit reaches them according to what was drawn by the portal administration. Below are some details About customers’ responsibilities towards the portal:

Use and Disclaimer.

Privacy and confidentiality of information.