Log in to the productive families platform
Click on View Certificate

Click on the "Cancel Certificate" button.

Select the reason for requesting the cancellation of the certificate.

Click "Submit".

The request has been sent.

You can follow up on the status of the cancellation request from the My Requests box and view it by clicking on the service icon.

The certificate cancellation request will be approved automatically if the client does not have an existing loan contract.
In case of an existing contract, the certificate will not be cancelled.