Electronic services
Last Modified 28 July 2024
Service performance statistics
< td>44
# | Class of Service | Number of Services | Ratio |
|---|---|---|---|
1< /th> | Number of traditional services | 11 | 25% |
2 | Number of services Electronic | 33 | 75% |
Total number of services | 100% |
The extent of maturity of electronic services
# | The extent of maturity of electronic services | Number of services | Ratio |
|---|---|---|---|
1 | Integrated Services | 10 | 30% |
2< /th> | Procedural services | 15 | 45% |
3 | Information Services | 3 | 100%< /td> |
4 | Interactive services | 5 | 15% |
Total number of electronic services | 33 | 100% |
Highest rated services (up to 5 services)
< th>Vote Value< td>13463M | Service Name | Number of Voters | |
|---|---|---|---|
1 | Financing Calculator | 67.82% | 19174 |
2 | Share your CV with us | 68.49% | |
3 | Family Finance | 64.21% | 4506 |
4 | Zod Savings Program | 64.15% | 4053 |
5 | Cash Financing | 63.73% | 4044 |
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Lowest rated services (up to 5 services)
1 td>M | Name of service | Vote value< /th> | Number of Voters | ||
|---|---|---|---|---|---|
1 | Edit | 20.00% | 1 | ||
2 | Savings Product Evaluation Questionnaire | 20.00% | 1 | 20.00% | 1 |
3 | Amendment to the Social Development Bank System | 20.00% | 1 | ||
4 | National Heritage and Culture Festival | 20.00% | 1 | ||
5 | As an extension of the series of branch visits...the bank’s general manager visits the Makkah Al-Mukarramah branch | 20.00% | 1 |
M | Service Name | Deals (Female) | Transactions (males) | Total Transactions | Digital Percentage | Completion Percentage | User Satisfaction (Females) | User satisfaction (male) | User satisfaction |
|---|---|---|---|---|---|---|---|---|---|
1 | Update mobile number | 384958 | 769916 | 1154874 | 100% | 95% | 89 % | 91% | 90% |
2 | Disclaimer | 371996 | 743992 | 1115988 | 100% | 90% | 80% | 90% | 85% |
3 | Stop discount | 29828 | 59658 | 89486 | 100% | 90% | 87% | 93% | 90% |
4 | Cancel order | 315716 | 631433 | 100% | 100% | 100% | 100% | 100% | |
5 | Subscribe to Provide Generations | 10203 | 20406 | 30609 | 100% | 89% | 82% | 87% | 85% |
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