Customer
Charter

Responsibilities of the Social Development Bank:

Based on our vision and mission, we seek to enhance the concept of a vibrant, productive society by providing Financial and non-financial services aimed at achieving the concept of a productive society with all integrity and transparency, and in pursuit of achieving our goals, we seek to provide the best possible services to customers and charitable organizations, and this charter defines the most important commitments that revolve around:

Help and Support

The website includes a section for customer assistance and support, and this section provides everything that visitors to the Social Development Bank website need from Help, taking into account that it suits the largest possible number of visitors, and for this reason, reading content and media materials have been provided in various forms, in addition to detailed information and links to some forms of assistance, such as: Bank news - statistics and reports - success stories - electronic application for social financing and project financing programs - Communication channels -...etc.

The bank also provides support and assistance to the customer in all branches and channels.

Privacy and confidentiality of information

The Social Development Bank has put in place the latest means and technologies to ensure the confidentiality of customer and website visitor information, and the bank is making every effort to provide high-quality services to all beneficiaries of Through the privacy policy applied in managing the website, the privacy and confidentiality of customer information is also taken into account when providing the service to the customer in the bank branches.

Providing mechanisms for communication and participation

The Development Bank’s Customer Care Department is committed to interacting and responding to inquiries received through all communication channels (branches and channels).

Electronic service standards

The time it takes for the home page and all other pages to be ready for use does not exceed a maximum of 4 seconds.

The time it takes for the home page to be ready for use ranges on average from 2 to 4 seconds.

The readiness rate is 99.95%

Responsibilities of Social Development Bank customers:

Since the Social Development Bank website is committed to providing the best possible services to its customers, there are a number of responsibilities that it bears These customers ensure that they benefit from it. Below are some details about customers’ responsibilities towards the website:

Use and disclaimer:

Customers' access and use are subject to the terms and conditions of electronic use of the Kingdom of Saudi Arabia's regulations. Access and access to the website also constitutes unconditional approval of the terms and conditions of use, and this approval takes effect from the date of your first use of this portal. More information on the usage policy page.

Restrictions on usage:

Provide or upload files that contain software, materials, data or other information that you do not own or for which you do not have a license.

Use this website in any way to send any unsolicited commercial or unsolicited e-mail or any other misuse of this kind.

Providing or uploading files that contain viruses or corrupted data.

Publishing, advertising, distributing or circulating materials or information that defame or violate laws or materials Pornographic, obscene, contrary to Islamic teachings or public morals, or any illegal material or information.

Using any means, program or procedure to intercept or attempt to intercept the correct operation.< /p>

Performing any action that imposes an unreasonable, large, or inappropriate load on the site’s infrastructure.

It may not be sold, licensed, rented, modified, copied, reprinted, uploaded, advertised or Transmitting, distributing, displaying publicly, editing, or creating derivative works from any materials or contents from this website for commercial purposes without obtaining prior written approval from the Social Development Bank. Any modification of any of the site’s contents is strictly prohibited. Also, the graphics and images in This site is protected by copyright, and may not be reproduced or exploited in any way without the prior written consent of the Social Development Bank in the Kingdom of Saudi Arabia.